Thank you for your understanding and support – this way, your knife will reach us without additional fees, and we will return it to you as quickly as possible after sharpening. For any questions, please contact office@nesmuk.com.
Resharpening Service outside the EU
Important: Shipping from non-EU countries to the EU is unfortunately a bit more complicated and time-consuming. If you follow the points below, your shipment will be delivered safely.
1) Select shipping method – Sender covers duties
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Preferred: DHL Express with "DTP – Duties & Taxes Paid" (duties at your expense).
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Alternatives: UPS/FedEx with "DDP – Delivered Duty Paid" (duties at your expense).
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Important: Do not select "Duties to be paid by recipient" / "Bill to receiver".
2) Declare customs correctly
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Purpose: "Repair & Return / Resharpening – Return to sender".
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Attach customs documents externally:
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For postal shipments: CN22/CN23 + commercial or proforma invoice in the external document pouch.
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For express shipments: Use Paperless Trade; if not available, include 3 copies of the invoice externally.
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HS code (commodity code): Knives typically HS 8211 (e.g., kitchen knives with fixed blade).
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Value declaration: State realistic merchandise value for customs purposes only (not "gift/0 €"). We will charge the sharpening fee separately to you.
3) Mandatory information on the invoice (example)
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Description: "Used kitchen knife, steel, HS 8211, resharpening/after-service, return to sender, no sale".
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Quantity and weight.
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Value and currency (CHF/EUR) for customs purposes.
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Origin (if known).
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Incoterm: DDP Solingen or "Duties & Taxes Paid by Shipper (DHL DTP)".
4) Packaging & Contents
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Protect the blade safely, pack the knife shock-proof.
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Include in the package: Your contact details and our order number (or RMA).
5) What we do not accept
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Shipments with cash on delivery.
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Shipments with unpaid customs/taxes or with "duties to be paid by recipient".
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Such shipments will be returned to you or cause delays.